CHALLENGE
In 2021, Catalyst Billing Solutions found itself in a serious time crunch, with its coding staff struggling to navigate four different software platforms when making appropriate coding assignments. The organization, which supports physician practices, was also down a critical coding resource, putting further pressure on its already overworked staff. Turning out just 350 charges or less over a six-hour period, they began exploring solutions that could consolidate all the information they needed into a single platform, making it easier to find and update records manually. They were also interested in exploring autonomous coding for further productivity and efficiency gains
Explained Liberty McMakin, R.T.(R) (ARRT), Catalyst Coding Manager, “Our first challenge was to find a platform that enabled coders to edit by both modality and provider in a single environment. Using the legacy systems, our coders were forced to switch back and forth, which was a slow, tedious and frustrating process that made it next to impossible to do all CT scans (computerized tomography) first, then all diagnostics, and so on.”
