CHALLENGE
When California Medical Business Services (CMBS) became dissatisfied with aging coding software from its
large industry provider, its leaders decided to explore other options.
At the top of the “wish list” were solutions using artificial intelligence (AI) and machine learning capabilities with Natural Language Processing (NLP) to reduce rework and improve turnaround times. At the urging of their billing software vendor, they decided to evaluate Aidéo Technologies’ AI-powered healthcare solutions.
“Our older technology was very rigid and looked archaic,” said Leslie Bernardino, CMBS Medical Coding Supervisor, adding, “when software doesn’t look current, it is hard to trust it.”