CHALLENGE
When approached by a large billing, coding and transcription provider to the Ambulatory Surgical Center (ASC) market that wanted to improve coder productivity, AidéoTechnologies had a series of choices to make.
The first was whether to wade into the complex world of ASCs and if so how to handle a business that codes for multiple medical specialties?
The client was using a combination of in-house and outsourced coders to work with their 1,000+ ASC customers. The in-house team was responsible for complex cases with more routine tasks like cataracts, for example, being outsourced.
ASCs have been growing in popularity in recent years as technological advancements and specialization drive more surgical procedures into the outpatient setting. A significant challenge with claims coding for the ASC space is the complexity for medical coders coming from a variety of surgeries performed. From knee surgery to hip replacement to colonoscopies and cataract surgeries, the variety and knowledgebase required to work efficiently can be daunting.
